ĐỀ KIỂM TRA TỰ LUẬN TIẾNG ANH THƯƠNG MẠI (EN51)

 

TEST ON ENGLISH FOR BUSINESS (2)

 

QUESTION 1

Situation

You work in the Customer Relations Dept of the Musbury Hotel, whose address is 64 Upper ThamesStreet, London EC4 3JY. Mrs Janet Goldberg, a frequent visitor to the hotel, has written to complain about a number of items which appeared on her last bill. She is certain that the bill is wrong. On checking you find that the items should have been on the bill of a Mrs. Jenny Goldblum, who was staying at the hotel at the same time.

Task

Write an email of between 150 and 200 words apologizing to Mrs Goldberg for the error. Mention the items in detail and tell her how the error occurred. Let her know that the hotel will credit her account for the over-charge and leave her in no doubt that the hotel values her as a customer.

Make up any relevant details.

Bài làm:

Musbury hotel

Customer Relations Department

64 Upper Thames Street

London

EC4 3JY 

16th January 2012 

Mrs. Janet Goldberg

16 HENLEY ROAD

BRIGHTON

BN2 5NA

 

Dear Mrs Goldberg 

You have been a very important customer to us and we appreciate your business.

First of all we have to apologize for the mistake we have made. That should never really happen!

 We would like to explain how the mistake is happened. There was another person staying at the hotel at the same time as you. The name of this person sounds similar to your name and we confused your names.

 Please rest assured that we will refund you for the over-charge after reading and analysing your complaint.

 We hope you accept our apologies and continue doing business with us.

We want to invite you for a free weekend for two person as compensation.

 If you have any questions please don´t hesitate to contact us

 kindest regards

 Mario Rudolph

Customer Relations Manager

 

QUESTION 2

Situation:

For 2 weeks the restaurant and leisure area of your factory will be closed for re-decorating and the installation of new kitchen equipment. You have made arrangements to use the canteen of a company near to your premises. The lunchtime break will be extended by 15 minutes for all workers, to give time for walking to and from the factory. Lunchtime will operate on a rota system, 3 groups at half hour intervals, beginning at 11.30am

Task

Write a memo of between 150 and 200 words to all supervisors telling them of the new arrangement. It will be their job to inform workers, to organize the rota system, and to ensure that no unnecessary time is spent away from the workplace.

Make up any relevant details.

Bài làm:

To: all supervisors

From: Restaurant LAN ANH

Subject: Attention!! restaurant and leisure area for 2 weeks closed!

Date: 17th January 2012 

From 5th to 19th February closed our restaurant and leisure area. We will be re-decorating and the installation of new kitchen equipment. 

We have made arrangements to use the canteen with our immediate neighbor the Müller company, with a number of local dishes or sushi dishes. The lunchtime break will be extended by 15 minutes for all workers. This is enough time for walking to. The Lunchtime will operate on a rota system, 3 groups at half hour intervals. 

department sales: start: 11:30

department account: start: 12:00

department controlling start: 12:30

 Please inform your team!